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Privacy and Terms

Black Cockatoo Cottages
60 Foley Street
Yanakie Victoria 3960 Australia
Tel: +61 3 5687 1306

 

Terms and Conditions

You must be at least 18 years of age to make a booking at Black Cockatoo Cottages.

Full Payments is required at the time of booking.

Cancellations 14 days before check in will be refunded less 10% of the total booking amount.

Cancellations within 14 days of check in will only be refunded if the entire booked period can be re let, and will be less 10% of the total booked amount.

Change of dates within 14 days of check in will require an additional payment for the new dates subject to the applicable rates and minimum stay requirements of the new dates.

A refund for the cancelled dates will only be made if the cancelled dates can be re-let in full and will be less 10% of the full amount.

A valid photo ID must be presented at check in.

You agree to your credit card being debited for any additional cleaning charges, breakages, loss of items and any other applicable charges  after you have checked out.

Security deposits may be required for some bookings.  Guests will be informed of this before check in.

This is not a place for parties and making noise.  Any behaviour that will disturb the quiet ambience, bird life or other guests is inappropriate and those engaging in such behaviour will have their booking cancelled and be asked to leave the premises without a refund.

Smoking is not permitted in any of the cottages or the house.  If a guest smokes inside additional cleaning charges up to $ 500.00 will apply.

Upon arrival, each guest will be required to sign a registration form, and accept the terms and conditions once again for his/her stay.

All bookings and payments are non transferable

No refunds for early departure or for none or late arrival.

Non- paying guests are not permitted on the property.

Children are not catered for on this property, but they are not excluded.  This is a rural property with all the associated hazards.  

Children are required to be supervised at all times.  Children must be kept away from the unfenced dam located in the managers residence compound and front areas of other cottages.

Bringing more people than your confirmation letter or booking states (including babies and children) may result in additional charges and / or cancellation of your booking without refund. We are limited by law as to how many people can occupy each dwelling and the property as a whole.

Pets are not permitted under any circumstances. Smuggling of pets will result in extra cleaning fees and/or your booking forfeited without refund.

Management reserves the right to remove or refuse any persons.

Cottages should be left in a clean & tidy condition to avoid extra cleaning charges.

Group Bookings: Person making the booking is responsible for the group. Bill splitting is not permitted. Goods moved between dwellings must be returned to the original dwelling before check out to avoid extra charges

Management reserves the right to alter and or change these terms and conditions at any time, without obligation to notify or inform anyone


Management reserves the right to alter and or change these terms and conditions at any time, without obligation to notify or inform anyone.

Privacy Policy  


Black Cockatoo Cottages is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your bookings. Black Cockatoo Cottages may use cookies to allow you to login to your account and maintain your booking record. Cookies sent to your computer from Black Cockatoo Cottages only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised booking experience by displaying information that interest you, thus providing you with a more friendly, interesting and enjoyable online experience.  

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.  

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise a booking you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.   

  

Security Policy  


When purchasing from Black Cockatoo Cottages your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the industry standard.